Privacy Policy

Content

Last updated: 14.09.2026

House of 789 (“we,” “us,” “our”) operates houseof789.com. This policy explains what information we collect, how we use it, and your rights regarding it.

Information we collect

  • Contact & order details you provide directly: name, phone number, email, delivery address, and order details, typically when you message us or place an order via WhatsApp or our website.
  • Basic browsing data: your cart and session information, stored temporarily via cookies so your cart isn’t lost between pages.
  • We do not currently use third-party analytics, advertising pixels, or tracking cookies (such as Google Analytics or Meta Pixel) on this site.

How we use your information

  • To process and fulfil your orders, including sharing necessary delivery details with our courier/logistics partner.
  • To communicate with you about your order (confirmations, packing videos, tracking/AWB details) via WhatsApp, phone, or email.
  • To respond to enquiries and provide customer support.

Sharing your information We do not sell or rent your personal information. We share only what’s necessary with:

  • Our courier/logistics partner, to deliver your order.
  • Payment processors, if applicable, to complete a transaction.

Data security We take reasonable steps to protect your information, but no method of transmission over the internet is 100% secure.

Your rights You can request access to, correction of, or deletion of your personal data by contacting us at info@houseof789.com / houseof789.store@gmail.com or +91 99748 88121.

Grievance Officer In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the contact details of the Grievance Officer are:

Name: KAWALDEEP KAUR 
Address: D4/3 Ghod Dod Road, Athwa Lines, Surat, Gujarat 395001
Email: info@houseof789.com
Phone: +91 9974888121

We will acknowledge and address any grievance within the timeframe prescribed by applicable law.

Changes to this policy We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date.