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Last updated: [14.09.2026]
At House of 789, every saree is quality-checked before dispatch. Because of the handcrafted, delicate nature of our sarees, we’re only able to accept returns or exchanges in the case of a genuine manufacturing defect — and only when that defect is documented as described below.
How to raise a return/exchange request
- Record an unboxing video. When your order arrives, film a single, continuous, unedited video starting from the sealed, unopened package, showing you opening it and inspecting the saree. This video is required — we cannot accept a defect claim without it.
- Contact us within 3 days of delivery. Message us on WhatsApp with your order details and the unboxing video showing the manufacturing defect.
- Review. We’ll review the video and confirm whether it qualifies as a manufacturing defect.
What’s covered
- Genuine manufacturing defects (e.g. flaws in weaving, print, or stitching), confirmed via the unboxing video, reported within 3 days of delivery.
What’s not covered
- Requests without an unboxing video.
- Requests made after 3 days of delivery.
- Change of mind, incorrect size/color selected at checkout, or personal preference — we describe every saree carefully, so please reach out with questions before ordering if you’re unsure.
Return shipping costs
- If the return is due to a confirmed manufacturing defect, House of 789 covers the return shipping cost.
- If a return is approved for any other reason at our discretion, the customer covers the return shipping cost.
Refunds Once we receive and inspect the returned item, approved refunds are processed within 7 days, to preferred payment options
Questions about a specific order? Message us on WhatsApp with your order number.
Contact us at houseof789.store@gmail.com for questions related to refunds and returns.